Products and Services
The most convenient payment option that enables our customer to pay for utility bills, school fees, taxes, and penalties with ease and at NO charge! You can also pay for goods and services at the merchant points.
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Utility Payments
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Taxes and Fees
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School fees Payment
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Merchant Payments
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International Money Remittance
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FlexiSave
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FlexiLoan
How to Pay UMEME/UEDCL
- Dial *291# and enter PIN
- Select Payments
- Select Utilities
- Select UMEME YAKA Or Post-paid
- Enter meter number
- Enter amount and confirm transaction
How to pay NSWC
- Dial *291# and enter PIN
- Select Payments
- Select Utilities
- Select NWSC
- Enter customer number
- Enter amount and confirm transaction
How to Pay TV
- Dial *291# and enter PIN
- Select Payments
- Select Pay TV
- Select your preferred Option (Gotv or Dstv)
- Enter card number
- Enter amount and confirm transaction
How to Pay for URA
- Dial*291# and enter PIN
- Select Payment
- Select URA
- Enter payment registration Number (PRN)
- Enter amount and confirm transaction
How to pay NSSF contribution
- Dial *291# and enter PIN
- Select Payment
- Select NSSF
- Enter TRN Number
- Enter amount and confirm transaction
Pay School Fees using USSD
- Dial *291# and enter PIN
- Select payment
- Select school fees/tuition
- Select your preferred option
- Enter the student ID
- Enter amount and confirm transaction
Pay Schools Fees using App
- Log into the App and enter PIN
- Select payment
- Select school fees/ tuition
- Select your preferred option
- Enter student number and search
- Enter amount and confirm transaction
How to pay Merchant using Flexipay
- Dial *291#
- Select pay merchant
- Enter merchant CODE
- Enter amount
- Confirm payment
- Follow the prompts
How to pay Merchant using Airtel & MTN
- Dial *291#
- Select Pay merchant
- Enter Merchant CODE
- Enter amount
- Confirm payment
- Enter mobile money pin to approve payment
Supported Countries
FlexiPay partners with trusted international money transfer operators (MTOs) to ensure wide coverage and seamless transfers. Current supported corridors include:
- UPESI - Kenya, Italy, US, Germany
- Juba Express - UAE, Kenya, UK, Sweden, South Sudan, and DRC
- TerraPay – Mpesa Tanzania
Note: Additional corridors are continually being added as we expand our global reach.
How it works
- Sender visits a partner MTO platform or agent.
- Chooses "FlexiPay Wallet" as the payout method.
- Enters recipient's registered FlexiPay wallet number.
- Funds are credited instantly after the transfer is completed
What is Flexi Save?
Flexi Save is a new saving option available on FlexiPay that can help you grow your savings while earning interest.
Which type of Saving Options are available on FlexiPay?
- Save Now
- Planned Savings
How do I save on FlexiPay?
You can save
Using USSD
- Dial *291#
- Select FlexiKash
- Select Flexi Save
- Follow prompts
Using the FlexiPay APP
- Log on
- Select FlexiKash
- Select Flexi Save
- Follow prompts to proceed.
Is there a minimum amount required to start saving?
Yes, Minimum amount is 500/=.
Can I withdraw my savings anytime, or is there a lock-in period?
Savings are accessible anytime, with no lock-in period, withdrawals can be made directly from your wallet balance
Can I set up an automatic savings plan?
Yes, under planned Savings.
Will I earn interest on the entire savings balance, or only on a portion?
Interest is earned on your entire balance if it meets the minimum balance required for interest calculation.
How much interest can I earn from my savings?
You can earn an interest of 5% per annum
Are there any fees for maintaining a savings balance or making withdrawals?
There are no fees for maintaining a balance, some withdrawals might have nominal transaction fees.
What happens if I stop saving for a while or withdraw all my savings?
You can resume saving anytime, however, a low balance may limit your access to other wallet services, such as loans.
What should I do if my savings does not reflect on my savings wallet?
Kindly contact our customer service on 0800251251 for immediate support if you do not see your savings on your account.
What is Flexi Loan?
Flexi Loan is a micro-lending product that offers a variety of loans with repayment tenures of 1 and 30 days.
How many types of loans are available on FlexiPay?
- Micro loan
- Extra Balance
What is Extra Balance?
Extra Balance is a micro-lending product that enables an instant top-up loan to customers who may have insufficient balance during utility payments. The loan recovery is automatic in a process triggered after 24 hours
Who qualifies to get Flexi Loan?
Fully registered FlexiPay Wallet users who have been transacting for the last 3 months.
How much money can I get from Flexi Loan?
You can get Minimum of 1000/= and Maximum of 500,000/= depending on your transactability
How can I get my money/Loan?
You can access it
Using USSD (Dial *291#)
- Select FlexiKash
- Select Flexi Loan
- Follow the prompts to proceed
Using the APP
- Log on the APP
- Select FlexiKash
- Select Flexi Loan
- Follow Prompts to proceed.
How long does it take for the money to reflect on my Wallet?
It’s Instant
When can I pay back the loan that I have taken?
Our loan tenures are:
- 1day
- 7days
- 14days
- 30days
How do I repay my Flexi Loan?
Two ways to pay back your loan?
- Customer Initiated - Customer pays back manually before due date or on due date.
- System auto recovery done on due date.
What should I do if I don't receive the money?
If you don't receive your money instantly, kindly contact our customer service on 0800251251 for immediate support.