Self service banking
Looking for an online banking solution?
Stanbic App
Manage your bank account and transact using our app any time, wherever you are. With 24/7 global access, you can do all your personal banking using your smartphone/tablet.
Online Banking
Get your real-time balances and statements, make payments, transfers, pay taxes, utility bills like Umeme, buy airtime, open another account and manage your money without going into a branch. You can now manage all your personal bank accounts and beneficiaries from anywhere in the world. All you need is an internet connection.
Mobile Banking *290#
With Mobile banking, you can make payments for school fees, taxes, water, electricity, PayTV bills, check account balances, make transfers from mobile money to your account and borrow for your needs using your mobile phone wherever you are 24 hours a day.
Need to transact without a bank account?
Instant Money
You can send money from your bank account to any mobile phone in Uganda allowing the recipient to withdraw cash, without the need for a bank account or bank card; instantly using mobile or online banking.
Wallet
The most convenient and affordable means of sending, receiving, withdrawing, and making payments for goods and services for individual customers, accessed on smartphone App and USSD on cell phones.
Needing to deposit cash or make withdrawals without going into a branch?
Agent Banking
Make quick deposits, withdraws, pay bills, buy float, school fees payments, airtime top-up, taxes and other instant transactions using a bank agent nearest to you. Transact without going into a branch.
Bulk Cash Deposit Machines
Deposit cash into an account without a bank representative or teller, and without having to go inside any branch of our bank. It is fast, secure and 24/7 and placed at strategic points around the country.
Need to get a loan online?
Instant Cash Advance
Do you need a quick fix to pay school fees, clear medical bills, pay house rent? Make use of our interest free Cash Advance solution and pay back within 30 days
We also offer
Enterprise Online
Enjoy the ability to carry out business transactions online anywhere 24/7. Access real-time balances and statements, make payments, transfers, buy airtime and manage your business account without going into a branch
Stanbic MediProtect
Your health is your wealth. Take charge of your health today with our health plan, and have the peace of mind that all your medical expenses that may arise, are covered.
How to Guides
Step by step guides to making payments, transfers and service requests online.
Payments
Pay Utility bill
You can make Utility bill payments i.e Electricity (UEDCL) , Water (NWSC) and Television subscription through the following channels
1. Stanbic Mobile Banking
- Dial *290#
- Enter 5 Digit PIN
- Select option 3 for Payments
- Follow the prompts to complete the transaction
2. Internet banking or the Stanbic App:
- Log onto Internet banking or the App
- Select Pay & Transfer or Buy Prepaid
- Follow prompts to complete the transaction
Pay Taxes (URA)
You can pay your taxes using the following channels;
1. Mobile banking:
- Dial *290#
- Select Payment
- Select Pay URATaxes
- Select Generate PRN
- Follow the prompts to complete transaction
2. The Stanbic App
- Log in to the Stanbic app
- Select Transact & Pay
- Select Biller
- Select Government
- Select URA PRN Generation
- Follow the prompts to complete payment
3. Online Banking
- Log in to your online banking
- Select Pay and Transfer
- Select Bill Payments
- Select Rates and Taxes
- Select URA
- Follow the prompts to complete transaction
Pay School Fees
You can pay school fees using the following channels:
Using mobile banking;
- Dial *290#
- Select Payments
- Select Pay school fees
- Select account
- Enter Student Reference Number
- Confirm the transaction
Using Flexipay
- Dial *291# or open the FlexiPay App
- Enter source of Funds
- Select “Pay Merchant”
- Enter school code and student ID
- Confirm and submit payment
Using School Pay
For Airtel Dial *185#
- Select School Fees
- Select School Pay
- Select 1 Pay School Fees
- Enter Student number
- Follow the prompts to complete transaction
For MTN Dial *165#
- Select Payments
- Select School fees
- Select School Pay
- Enter Student Number
- Follow the prompts to complete transaction
Using Agent banking
- Visit your nearest Stanbic Agent
- Ask to pay school fees via SchoolPay
- Provide school details and pay
Purchase Airtime
You can buy airtime using the following channels:
1. Mobile banking:
- Dial *290#
- Enter 5 Digit PIN
- Select option 4 of Buy Airtime
- Select Top-up for self or other
- Follow the prompts to complete the transaction
2. Internet banking & The Stanbic App:
- Log onto Internet banking or the App
- Select Buy Prepaid
- Choose Buy Airtime
- Follow the prompts to complete the transaction
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Pay Utility bill
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Pay Taxes (URA)
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Pay School Fees
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Purchase Airtime
You can make Utility bill payments i.e Electricity (UEDCL) , Water (NWSC) and Television subscription through the following channels
1. Stanbic Mobile Banking
- Dial *290#
- Enter 5 Digit PIN
- Select option 3 for Payments
- Follow the prompts to complete the transaction
2. Internet banking or the Stanbic App:
- Log onto Internet banking or the App
- Select Pay & Transfer or Buy Prepaid
- Follow prompts to complete the transaction
You can pay your taxes using the following channels;
1. Mobile banking:
- Dial *290#
- Select Payment
- Select Pay URATaxes
- Select Generate PRN
- Follow the prompts to complete transaction
2. The Stanbic App
- Log in to the Stanbic app
- Select Transact & Pay
- Select Biller
- Select Government
- Select URA PRN Generation
- Follow the prompts to complete payment
3. Online Banking
- Log in to your online banking
- Select Pay and Transfer
- Select Bill Payments
- Select Rates and Taxes
- Select URA
- Follow the prompts to complete transaction
You can pay school fees using the following channels:
Using mobile banking;
- Dial *290#
- Select Payments
- Select Pay school fees
- Select account
- Enter Student Reference Number
- Confirm the transaction
Using Flexipay
- Dial *291# or open the FlexiPay App
- Enter source of Funds
- Select “Pay Merchant”
- Enter school code and student ID
- Confirm and submit payment
Using School Pay
For Airtel Dial *185#
- Select School Fees
- Select School Pay
- Select 1 Pay School Fees
- Enter Student number
- Follow the prompts to complete transaction
For MTN Dial *165#
- Select Payments
- Select School fees
- Select School Pay
- Enter Student Number
- Follow the prompts to complete transaction
Using Agent banking
- Visit your nearest Stanbic Agent
- Ask to pay school fees via SchoolPay
- Provide school details and pay
You can buy airtime using the following channels:
1. Mobile banking:
- Dial *290#
- Enter 5 Digit PIN
- Select option 4 of Buy Airtime
- Select Top-up for self or other
- Follow the prompts to complete the transaction
2. Internet banking & The Stanbic App:
- Log onto Internet banking or the App
- Select Buy Prepaid
- Choose Buy Airtime
- Follow the prompts to complete the transaction
Service Requests
Confirmation Letter
You can request a Confirmation Letter using the following steps:
- Log onto IB or the Stanbic App
- Click on the account balance
- Click download
- Select “Confirmation of account” and click on Download
- Enter the Receiver’s details
- Verify details and click on download
- Enter the One Time Password received
- The Confirmation Letter will de downloaded successfully
Embassy Letter
You can request an Embassy Letter using the following steps:
- Log onto IB or the Stanbic App
- Click on the account balance
- Click on “Download”
- Select Embassy letter from the drop down list
- Filling in the particulars of the receiving party and click download
- Enter the one time password received
- Embassy Letter will be downloaded successfully
Stamped E-statement
You can request a Stamped E-statement using the following steps:
- Log onto IB or the Stanbic App
- Click on the account balance
- Select the number of days and click on download
- Select PDF and option of “Download with E-stamp”
- Click on download
- Enter OTP
- Staement will be downloaded succesfully
Letter of No Obligation
You can request a Letter of No Obligation online through the following steps:
- Log onto IB or the Stanbic App
- Click on the account balance
- Click Download
- Select Loan Obligation Letter from the drop down list
- Fill in the particulars of the receiving entity
- Click download
- Enter the OTP
- Letter of No Obligation will be downloaded successfully
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Confirmation Letter
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Embassy Letter
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Stamped E-statement
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Letter of No Obligation
You can request a Confirmation Letter using the following steps:
- Log onto IB or the Stanbic App
- Click on the account balance
- Click download
- Select “Confirmation of account” and click on Download
- Enter the Receiver’s details
- Verify details and click on download
- Enter the One Time Password received
- The Confirmation Letter will de downloaded successfully
You can request an Embassy Letter using the following steps:
- Log onto IB or the Stanbic App
- Click on the account balance
- Click on “Download”
- Select Embassy letter from the drop down list
- Filling in the particulars of the receiving party and click download
- Enter the one time password received
- Embassy Letter will be downloaded successfully
You can request a Stamped E-statement using the following steps:
- Log onto IB or the Stanbic App
- Click on the account balance
- Select the number of days and click on download
- Select PDF and option of “Download with E-stamp”
- Click on download
- Enter OTP
- Staement will be downloaded succesfully
You can request a Letter of No Obligation online through the following steps:
- Log onto IB or the Stanbic App
- Click on the account balance
- Click Download
- Select Loan Obligation Letter from the drop down list
- Fill in the particulars of the receiving entity
- Click download
- Enter the OTP
- Letter of No Obligation will be downloaded successfully
Transfers
Transfer to Stanbic Bank Account
You can make transfers from your account to any other Stanbic account through the following channels;
Mobile Banking:
- Dial *290#
- Enter 5 Digit PIN
- Select option 2 for Transfers
- Select "Transfer to other Stanbic bank account”
- Follow the prompts complete the transaction
2. Internet banking & The Stanbic App:
- Log onto Internet banking or the App
- Select Pay & Transfer
- Select Once-off payment
- Follow the prompts to complete the transaction
To Bank Account from mobile money
You can transfer funds from Mobile money wallet to your bank account:
- Dial *165# for MTN and *185# for Airtel
- Select option “Financial services”
- Select option “Send to bank account”
- Select Stanbic bank
- Follow the prompts to complete the transaction
To Mobile money from Bank account
You can transfer to Mobile money from your bank account using the following channels;
1. Mobile banking:
- Dial *290#
- Enter 5 Digit PIN
- Select option 2 for Transfers
- Select Transfer to mobile wallet
- Select either Transfer to own wallet or Transfer to other wallet
- Follow theprompts to complete the transaction
2. Online banking:
- Log onto Internet banking or the App
- Select Pay & Transfer
- Select Mobile wallet- to own wallet
- Follow prompts to complete the transaction
3. Stanbic App:
- Log onto the App
- Select Account to Wallet
- Enter Details
- Follow prompts to complete the transaction
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Transfer to Stanbic Bank Account
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To Bank Account from mobile money
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To Mobile money from Bank account
You can make transfers from your account to any other Stanbic account through the following channels;
Mobile Banking:
- Dial *290#
- Enter 5 Digit PIN
- Select option 2 for Transfers
- Select "Transfer to other Stanbic bank account”
- Follow the prompts complete the transaction
2. Internet banking & The Stanbic App:
- Log onto Internet banking or the App
- Select Pay & Transfer
- Select Once-off payment
- Follow the prompts to complete the transaction
You can transfer funds from Mobile money wallet to your bank account:
- Dial *165# for MTN and *185# for Airtel
- Select option “Financial services”
- Select option “Send to bank account”
- Select Stanbic bank
- Follow the prompts to complete the transaction
You can transfer to Mobile money from your bank account using the following channels;
1. Mobile banking:
- Dial *290#
- Enter 5 Digit PIN
- Select option 2 for Transfers
- Select Transfer to mobile wallet
- Select either Transfer to own wallet or Transfer to other wallet
- Follow theprompts to complete the transaction
2. Online banking:
- Log onto Internet banking or the App
- Select Pay & Transfer
- Select Mobile wallet- to own wallet
- Follow prompts to complete the transaction
3. Stanbic App:
- Log onto the App
- Select Account to Wallet
- Enter Details
- Follow prompts to complete the transaction
Withdraws
Instant Money
You can send money from your bank account to any mobile phone in Uganda allowing the recipient to withdraw cash, without the need for a bank account or bank card; instantly using mobile or online banking.
To create an instant money voucher
- Log onto *290#, Internet banking or the App
- Select option of Instant money
- Select option of Purchase voucher
- Follow the prompts to complete the transaction.
To redeem the funds
- Visit any Stanbic Bank ATM
- Select Cardless Services option at the ATM
- Select Instant money
- Follow the prompts to complete transaction.
Withdraw at an Agent
You can withdraw cash from your account at an agent;
- Dial *290#
- Enter 5 Digit PIN
- Select option 8 of Agent Banking
- Select the account to debit
- Select Generate a Token ID
- Share the token ID and amount with the agent to process and complete the withdraw
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Instant Money
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Withdraw at an Agent
You can send money from your bank account to any mobile phone in Uganda allowing the recipient to withdraw cash, without the need for a bank account or bank card; instantly using mobile or online banking.
To create an instant money voucher
- Log onto *290#, Internet banking or the App
- Select option of Instant money
- Select option of Purchase voucher
- Follow the prompts to complete the transaction.
To redeem the funds
- Visit any Stanbic Bank ATM
- Select Cardless Services option at the ATM
- Select Instant money
- Follow the prompts to complete transaction.
You can withdraw cash from your account at an agent;
- Dial *290#
- Enter 5 Digit PIN
- Select option 8 of Agent Banking
- Select the account to debit
- Select Generate a Token ID
- Share the token ID and amount with the agent to process and complete the withdraw